Politique de remboursement

Return & Refund Policy

14-Day Return Policy

At Mirano Jewels, customer satisfaction is our highest priority. We understand that purchasing fine jewellery online requires trust and confidence. Therefore, we offer a 14-Day Return Policy from the date of delivery, subject to the terms and conditions outlined below.

Eligibility for Returns

Customers may request a return within 14 calendar days from the date of receiving their order if the following conditions are met:

• The item is unused, unworn, and in its original condition.
• The item shows no signs of wear, alteration, resizing, damage, or misuse.
• The item is returned with the Original Purchase Invoice/Bill.
• The item is returned with the Original Diamond, Gemstone, or Jewellery Certificate, where applicable.
• All original packaging, boxes, tags, accessories, and accompanying documentation are included.
• Security tags and seals, where applicable, remain intact and unaltered.

Mirano Jewels reserves the right to reject any return request that does not comply with these requirements.

Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

• Customized or personalized jewellery.
• Engraved products.
• Made-to-order jewellery.
• Special-order products manufactured specifically for a customer.
• Resized or altered jewellery.
• Items showing signs of wear, misuse, negligence, or accidental damage.
• Products returned without the original invoice/bill.
• Products returned without the original diamond, gemstone, or jewellery certificate.
• Products returned after the 14-day return period.
• Gift cards, promotional items, or complimentary products.

Return Authorization Process

Prior to returning any product, customers must contact Mirano Jewels Customer Support and obtain a Return Authorization Approval.

Customers may be required to provide:

• Order Number
• Proof of Purchase
• Reason for Return
• Product Photographs
• Supporting Documentation (if applicable)

Returns sent without prior authorization may be refused and returned to the sender.

Return Shipping

Unless the return is due to a manufacturing defect, shipping damage, or an error by Mirano Jewels, customers are responsible for all return shipping costs.

For security purposes, customers are strongly advised to use:

• Fully insured shipping services
• Signature-required delivery
• Trackable courier services

Mirano Jewels shall not be responsible for items lost, stolen, delayed, or damaged during return transit.

Inspection & Verification

All returned products undergo a comprehensive inspection upon receipt.

Verification includes:

• Product authenticity
• Jewellery condition
• Matching serial numbers
• Original certification
• Original packaging
• Product integrity and quality

The inspection process may require 3–7 business days.

Mirano Jewels reserves the right to reject any return that fails inspection.

Refund Policy

Once the returned item successfully passes inspection and verification, the refund request will be approved.

Refunds will be issued to the original payment method used during purchase.

Refund Timeline

• Inspection & Approval: 3–7 Business Days
• Refund Processing: 7–14 Business Days
• Banking Processing Time: Subject to the customer's financial institution

Actual refund timelines may vary depending on country, payment method, banking institution, and card issuer.

Refund Deductions

Refunds may be reduced or denied due to:

• Missing certificates
• Missing original packaging
• Damaged products
• Signs of wear
• Repair or restoration costs
• Shipping charges
• Insurance charges
• Customs duties, VAT, GST, import taxes, brokerage fees, and other government charges

Damaged, Defective, or Incorrect Products

Customers must notify Mirano Jewels within 48 hours of delivery if they receive:

• A damaged product
• A defective product
• An incorrect product

Customers may be required to submit:

• Product photographs
• Packaging photographs
• Delivery documentation

Upon verification, Mirano Jewels may offer a replacement, repair, store credit, or refund at its sole discretion.

International Orders

International customers are eligible for returns under this policy, subject to the following conditions:

• Customers are responsible for return shipping costs unless the return results from an error by Mirano Jewels.
• Customs duties, import taxes, VAT, brokerage charges, and local government fees are generally non-refundable.
• Customers must comply with all applicable import and export regulations.

Refund Authorization & Credit Card Disputes

All refunds are subject to inspection, verification, and written approval by Mirano Jewels, a brand of AJ Design and Retail.

No refund shall be processed unless the return request has been approved by Mirano Jewels in accordance with this policy.

Customers agree to contact Mirano Jewels and provide a reasonable opportunity to resolve any issue before initiating a credit card chargeback, payment dispute, bank reversal, or payment gateway claim.

If a customer initiates an unauthorized chargeback or payment dispute without following the official return procedure, Mirano Jewels reserves the right to:

• Contest the chargeback with supporting documentation.
• Suspend or terminate customer accounts.
• Refuse future transactions.
• Recover administrative, shipping, legal, and associated costs arising from the dispute.

Refund approval remains solely with Mirano Jewels following inspection and verification of the returned merchandise.

Fraud Prevention & Right to Refuse

Mirano Jewels reserves the right to refuse any return, exchange, refund, or replacement request involving:

• Fraudulent transactions
• Product tampering
• Missing certificates or invoices
• False claims
• Abuse of return policies
• Violation of company policies or applicable laws

Important Requirement

No return, exchange, refund, chargeback, payment reversal, or warranty claim shall be accepted without the Original Purchase Invoice/Bill and the Original Diamond, Gemstone, or Jewelry Certificate (where applicable).

Contact Us

Mirano Jewels
A Brand of AJ Design and Retail

📍Head Office:
709, 7th Floor, International Finance Centre, VIP Road, Vesu, Surat, Gujarat – 395007, India

📍Showroom:
GF-40, MGF Mall Saket, Near Select City Walk, Saket, New Delhi – 110017, India

📞 Customer Support: +91 7600004053

🌐 Website: www.miranojewels.com

✉️ Email: support@miranojewels.com

Mirano Jewels reserves the right to amend, modify, suspend, or update this Return & Refund Policy at any time without prior notice. The latest version published on the official website shall prevail. By placing an order, the customer acknowledges and agrees to all terms and conditions stated herein.