Politique de confidentialité

Privacy Policy

Effective Date: [Insert Date]

At Mirano Jewels ("Mirano Jewels", "Company", "we", "our", or "us"), a brand of AJ Design and Retail, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, purchase products, communicate with us, or use our services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full Name
• Billing Address
• Shipping Address
• Email Address
• Mobile Number
• Company Name (if applicable)
• Date of Birth (optional)
• Government Identification (where legally required)
• Customer Account Information

Payment Information

Payments are processed through secure third-party payment gateways. Mirano Jewels does not store complete credit card, debit card, or banking information on its servers.

Payment providers may collect:

• Cardholder Name
• Payment Method Details
• Transaction Information
• Billing Information

Order Information

• Purchased Products
• Order History
• Delivery Information
• Product Preferences
• Warranty Information
• Return and Refund Records

Technical Information

When you visit our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Location Data
• Website Usage Statistics
• Cookies and Tracking Information

2. How We Use Your Information

We use your information for legitimate business purposes, including:

• Processing and fulfilling orders
• Providing customer support
• Managing returns and refunds
• Delivering products and services
• Verifying customer identity
• Preventing fraud and unauthorized transactions
• Sending order confirmations and shipment updates
• Responding to inquiries and support requests
• Improving website performance and user experience
• Conducting analytics and market research
• Complying with legal and regulatory requirements

3. Marketing Communications

With your consent, we may send:

• Promotional Offers
• Product Announcements
• Newsletters
• Event Invitations
• Marketing Campaigns

You may unsubscribe at any time by:

• Clicking the unsubscribe link in emails
• Contacting Customer Support
• Updating your account preferences

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Personalize user experiences
• Improve advertising effectiveness

Users may disable cookies through browser settings, although certain website features may become unavailable.

5. Sharing of Information

Mirano Jewels does not sell, rent, or trade customer personal information.

We may share information with trusted third parties, including:

• Payment Processors
• Courier & Logistics Partners
• Insurance Providers
• IT Service Providers
• Customer Support Platforms
• Government Authorities (when legally required)
• Legal Advisors and Auditors

All third parties are required to protect your information and use it only for authorized purposes.

6. International Data Transfers

As an international jewelry retailer, customer information may be processed or stored in countries other than your country of residence.

By using our services, you consent to such transfers where permitted by applicable law.

We take reasonable steps to ensure that personal information remains protected during international transfers.

7. Data Security

Mirano Jewels implements commercially reasonable security measures to protect personal information from:

• Unauthorized Access
• Misuse
• Alteration
• Disclosure
• Destruction
• Loss

Security measures may include:

• SSL Encryption
• Secure Payment Processing
• Access Controls
• Firewall Protection
• Regular Security Monitoring

However, no internet transmission or electronic storage method can be guaranteed 100% secure.

8. Data Retention

We retain personal information only as long as necessary for:

• Order Fulfilment
• Customer Service
• Accounting Purposes
• Warranty Services
• Legal Compliance
• Fraud Prevention

When information is no longer required, it will be securely deleted or anonymized.

9. Customer Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of information
• Restrict processing
• Object to marketing communications
• Request data portability
• Withdraw consent where applicable

Requests may be submitted through our customer support channels.

10. Children's Privacy

Our products and services are not directed toward individuals under the age of 18.

<>We do not knowingly collect personal information from minors. If such information is discovered, it will be promptly removed.

11. Third-Party Websites

Our website may contain links to third-party websites.

Mirano Jewels is not responsible for the privacy practices, content, or policies of third-party websites. Users should review the privacy policies of those websites separately.

12. Fraud Prevention & Verification

To protect our customers and business, Mirano Jewels may use customer information for:

• Identity Verification
• Address Verification
• Payment Verification
• Fraud Detection
• Risk Assessment
• Compliance Monitoring

Orders suspected of fraudulent activity may be delayed, investigated, or cancelled.

13. Legal Compliance

We may disclose personal information if required by:

• Applicable Laws
• Court Orders
• Government Requests
• Regulatory Authorities
• Law Enforcement Agencies

Such disclosures shall be limited to what is legally required.

14. Policy Updates

Mirano Jewels reserves the right to modify, amend, or update this Privacy Policy at any time without prior notice.

Changes become effective upon publication on our website. Continued use of our services constitutes acceptance of the updated Privacy Policy.

15. Contact Us

Mirano JewelsA Brand of AJ Design and Retail

📍 Head Office: 709, 7th Floor, International Finance Centre, VIP Road, Vesu, Surat, Gujarat – 395007, India

📍 Showroom:GF-40, MGF Mall Saket, Near Select City Walk, Saket, New Delhi – 110017, India

📞 Customer Support: +91 7600004053

🌐 Website: www.miranojewels.com

✉️ Email: support@miranojewels.com

By using the Mirano Jewels website, products, or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.