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FAQ
Commandes
Comment puis-je effectuer un achat ?
Ceci est un exemple de réponse que vous pourriez donner. Il est bon d'être aussi exhaustif que possible dans les réponses, car cela a tendance à améliorer la confiance globale.
Comment savoir si ma commande est confirmée ?
Ceci est un exemple de réponse que vous pourriez donner. Il est bon d'être aussi exhaustif que possible dans les réponses, car cela a tendance à améliorer la confiance globale.
Puis-je modifier mon adresse de livraison après avoir passé ma commande ?
Ceci est un exemple de réponse que vous pourriez donner. Il est bon d'être aussi exhaustif que possible dans les réponses, car cela a tendance à améliorer la confiance globale.
Are lab-grown diamonds real diamonds?
Yes. Lab-grown diamonds have the same physical, chemical, and optical properties as mined diamonds. The only difference is their origin.
Do your products come with a certificate?
Yes. Eligible products are supplied with their respective Diamond, Gemstone, Hallmark, or Jewellery Certificates where applicable.
Livraison et retours
Expédiez-vous à l'étranger ?
Ceci est un exemple de réponse que vous pourriez donner. Il est bon d'être aussi exhaustif que possible dans les réponses, car cela a tendance à améliorer la confiance globale.
Quand ma commande sera-t-elle expédiée ?
Ceci est un exemple de réponse que vous pourriez donner. Il est bon d'être aussi exhaustif que possible dans les réponses, car cela a tendance à améliorer la confiance globale.
Quelle est votre politique de retour ?
Ceci est un exemple de réponse que vous pourriez donner. Il est bon d'être aussi exhaustif que possible dans les réponses, car cela a tendance à améliorer la confiance globale.
Combien de temps faudra-t-il pour que je reçoive ma commande ?
Ceci est un exemple de réponse que vous pourriez donner. Il est bon d'être aussi exhaustif que possible dans les réponses, car cela a tendance à améliorer la confiance globale.
Will I receive an order confirmation?
Yes. Once your payment is successfully processed, you will receive an order confirmation via email, SMS, or WhatsApp.
Shipping & Delivery
Do you ship internationally?
Yes. Mirano Jewels ships to customers worldwide through trusted courier partners.
How long does shipping take?
Ready-to-ship products are generally dispatched within 2–7 business days. Customized jewellery may require additional manufacturing time.
How can I track my order?
Once your order is dispatched, tracking details will be shared via email, SMS, or WhatsApp.
Are shipping charges included?
Shipping charges, if applicable, are displayed during checkout before payment confirmation.
Will I have to pay customs duties on international orders?
International customers may be responsible for customs duties, VAT, import taxes, and other local charges imposed by their destination country.
Returns & Refunds
What is your return policy?
We offer a 14-day return window from the date of delivery, subject to eligibility requirements and inspection approval.
What conditions must be met for a return?
The product must be unused, unworn, undamaged, and returned with the original invoice, certificate, packaging, and accessories.
Which products cannot be returned?
Customized jewellery, engraved items, made-to-order products, resized jewellery, and products showing signs of wear or damage are not eligible for return.
How do I initiate a return?
Please contact our customer support team with your order details and request a Return Authorization before shipping any item back.
How long does a refund take?
Approved refunds are generally processed within 7–14 business days after inspection and approval.
Product Care & Warranty
How should I care for my jewellery?
Store jewellery in a clean, dry place, avoid harsh chemicals, remove jewellery during strenuous activities, and clean periodically using recommended jewellery cleaning methods.
Does jewellery come with a warranty?
Warranty coverage, where applicable, may vary by product category. Please review product-specific warranty information or contact customer support.
Can jewellery be repaired or resized?
In many cases, repair and resizing services are available. Service availability depends on the design and construction of the jewellery piece.
Custom Jewellery
Do you offer custom jewellery design services?
Yes. We specialize in custom-made jewellery tailored to your design preferences, gemstone selection, and budget.
How long does a custom jewellery order take?
Production timelines vary based on complexity, materials, and design approval. Our team will provide an estimated completion date.
Can customized jewellery be returned?
No. Customized, engraved, or specially manufactured jewellery is generally not eligible for return or exchange.
Security & Privacy
Is my personal information safe?
Yes. We implement security measures to protect customer information and do not sell or rent personal data to third parties.
Do you store my credit card details?
No. Payment information is securely processed by trusted payment gateway providers.
Will you send promotional emails?
Only if you choose to receive them. You may unsubscribe from marketing communications at any time.
Contact & Support
How can I contact Mirano Jewels?
Customer Support:
📞 +91 7600004053
Showroom:
GF-40, MGF Mall Saket, Near Select City Walk, Saket, New Delhi – 110017
Head Office:
709, 7th Floor, International Finance Centre, VIP Road, Vesu, Surat, Gujarat – 395007
What are your customer support hours?
Our customer support team is available during standard business hours. Response times may vary during holidays and peak seasons.
Why should I buy from Mirano Jewels?
Because we offer certified diamonds, premium craftsmanship, transparent pricing, customization services, secure shopping, worldwide shipping, and dedicated customer support backed by years of jewellery expertise.