Return and Refund Policy 

Returns Accepted for 14 Days: Customers have 14 days from the date of receipt to initiate a return. To qualify, items must be unworn, unused, and in their original condition.

Return Shipping Costs: Customers are responsible for all return shipping costs. We recommend using a traceable shipping service to ensure your return is received safely.

Restocking Fee: A 25% restocking fee will apply to all returned items unless they are defective or damaged. This fee covers the costs associated with processing returns and restocking inventory.

Final Sale Items: Certain items are considered final sale and are not eligible for return. This includes:

• Custom or personalized products.
• Any item specifically marked as final sale at the time of purchase.

Right to Return: California law allows consumers to return goods within a reasonable timeframe. Our 14-day return policy complies with this requirement.

Restocking Fees: The 25% restocking fee is permissible under California law, provided it is disclosed to the customer prior to purchase.

Refund Timeline: Refunds will be processed within 10 business days after the returned item has been inspected and approved.

14-Day Cooling-Off Period: Under EU regulations, customers have the right to cancel their order within 14 days of receipt for any reason, without needing to provide justification.

Condition of Returned Items: Items must be returned in their original, unworn condition, complete with all packaging and tags, to be eligible for a full refund.

No Restocking Fees: Unlike our standard policy, returns initiated under the EU cooling-off period will not incur a restocking fee.

Refunds: EU customers are entitled to a full refund, including the cost of standard shipping, within 14 days of the return being received and processed.

Custom or Personalized Items: These cannot be returned unless they arrive defective or damaged.

Final Sale Items: Items marked as final sale at the time of purchase are non-returnable.

Health and Safety Items: Products such as opened personal care goods, cosmetics, and certain jewelry items may not be returned if opened or used.

Inspection Process: All returned items will be inspected upon receipt to confirm they meet our return criteria. Refunds will be processed within 10 business days after approval.

Contact Information: For any questions or concerns regarding our return or refund policy, please reach out to us at info@solitairemart.com or call us at +917600003955.

California Consumer Privacy Act (CCPA): We are committed to protecting your privacy and handling your personal information in accordance with CCPA regulations.

General Data Protection Regulation (GDPR): For EU customers, we adhere to GDPR guidelines to ensure your personal data is protected during the return and refund process.