Retrun and Refund Policy

Return and Refund Policy

At SolitaireMart, we are committed to providing our customers with exceptional products and services. To ensure your confidence in shopping with us, we have established a clear return and refund policy that outlines the conditions under which returns are accepted. This policy also includes specific regulations for customers in California and the European Union.

1. General Return Policy

Returns Accepted for 14 Days: Customers have 14 days from the date of receipt to initiate a return. To qualify, items must be unworn, unused, and in their original condition.
Return Shipping Costs: Customers are responsible for all return shipping costs. We recommend using a traceable shipping service to ensure your return is received safely.
Restocking Fee: A 25% restocking fee will apply to all returned items unless they are defective or damaged. This fee covers the costs associated with processing returns and restocking inventory.
Final Sale Items: Certain items are considered final sale and are not eligible for return. This includes:
- Custom or personalized products.
- Any item specifically marked as final sale at the time of purchase.

2. California Consumer Protection

In accordance with California regulations:

Right to Return: California law allows consumers to return goods within a reasonable timeframe. Our 14-day return policy complies with this requirement.
Restocking Fees: The 25% restocking fee is permissible under California law, provided it is disclosed to the customer prior to purchase.
Refund Timeline: Refunds will be processed within 10 business days after the returned item has been inspected and approved.

3. European Union Consumer Rights

For our valued customers in the European Union:

14-Day Cooling-Off Period: Under EU regulations, customers have the right to cancel their order within 14 days of receipt for any reason, without needing to provide justification.
Condition of Returned Items: Items must be returned in their original, unworn condition, complete with all packaging and tags, to be eligible for a full refund.
No Restocking Fees: Unlike our standard policy, returns initiated under the EU cooling-off period will not incur a restocking fee.
Refunds: EU customers are entitled to a full refund, including the cost of standard shipping, within 14 days of the return being received and processed.

4. Exceptions to the Return Policy

Certain items are not eligible for return or refund:

Custom or Personalized Items: These cannot be returned unless they arrive defective or damaged.
Final Sale Items: Items marked as final sale at the time of purchase are non-returnable.
Health and Safety Items: Products such as opened personal care goods, cosmetics, and certain jewelry items may not be returned if opened or used.

5. How to Initiate a Return

To initiate a return, please follow these steps:

Contact Us: Email our customer service team at info@solitairemart.com within the 14-day return window to request a return authorization.
Prepare Your Package: Ensure the item is in its original condition, with tags attached, and securely packaged to prevent damage during return shipping.
Ship the Item: Use a reputable shipping method, and consider purchasing tracking for your return shipment. Include the original receipt or proof of purchase in the package.

6. Important Notes

Inspection Process: All returned items will be inspected upon receipt to confirm they meet our return criteria. Refunds will be processed within 10 business days after approval.
Contact Information: For any questions or concerns regarding our return or refund policy, please reach out to us at info@solitairemart.com or call us at +917600003955.

7. Legal Compliance

Our return and refund policy is designed to comply with applicable laws, including:

California Consumer Privacy Act (CCPA): We are committed to protecting your privacy and handling your personal information in accordance with CCPA regulations.
General Data Protection Regulation (GDPR): For EU customers, we adhere to GDPR guidelines to ensure your personal data is protected during the return and refund process.

By following these guidelines, we aim to provide a transparent and satisfactory return and refund experience for all our customers. Thank you for choosing SolitaireMart!