Our head office is located in Surat, a renowned hub for diamond and jewelry businesses. For more details, please contact our customer support.

We offer a wide range of products including lab-grown diamonds, natural diamonds, and gemstone jewelry. Our catalog features a variety of designs, from classic styles to modern contemporary pieces.

You can explore our collection and place orders directly through our website. For any custom orders or inquiries, feel free to contact us via the details provided on our site.

For any inquiries, you can reach us at info@solitairemart.com or via phone at 7600003955. Our customer service team is here to assist with any questions or concerns you may have.

Orders are shipped securely and efficiently, ensuring that your purchase arrives safely and on time. For more details on shipping policies and timings, please refer to our shipping section on the website.

If you're experiencing difficulties logging into your account, please ensure that you're using the correct email address and password. If you've forgotten your password, click on the 'Forgot Password' link and follow the instructions to reset it. For persistent issues, please contact our customer support for further assistance.

We strive to process orders quickly to ensure fast delivery. Therefore, there's a limited window to modify or cancel orders. If you wish to make any changes, please contact our customer service as soon as possible. We will do our best to accommodate your request. However, once an order is in the shipping process, it cannot be canceled or modified.

Once your order is dispatched, you will receive a shipping confirmation email that contains a tracking number. You can use this number on the courier's website to track the real-time status of your delivery. If for any reason you do not receive this information or have trouble tracking your order, please contact our customer service for immediate assistance.

Absolutely! We prioritize the security of your personal and payment information. Our site uses SSL (Secure Socket Layer) encryption technology, one of the most advanced security measures available online. Additionally, we do not store your credit card details on our systems post-transaction. You can shop with confidence knowing your data is protected.

Currently, we only accept one payment method per order on our website. However, if your payment method does not cover the full amount of your purchase, you may consider purchasing a gift card, if available, to use alongside your primary payment method.

Payments can be declined for a number of reasons. These include: Incorrect card details entered. Insufficient funds in the account. Your bank did not authorize the payment. The payment exceeded the credit limit. Fraud detection by your bank or credit institution. We recommend contacting your bank or payment provider for specific details if your payment does not go through after checking the above possibilities.

Yes, to make your purchase more manageable, we offer financing options and/or payment plans through third-party services like Afterpay, Klarna, or Affirm (availability may vary by region). These services allow you to split the total cost of your purchase into installments, subject to approval. For more details on how to apply and the terms and conditions, please visit our Financing Options page or the respective provider's website. Note: If you have any further questions about payments or encounter any issues during the payment process, don't hesitate to reach out to our customer support team for assistance.

In the rare event that your order arrives damaged, we offer a 7-day replacement facility. Please contact us within 7 days of receiving your order with photographic evidence of the damage. Our team will quickly work with you to arrange a replacement. It's important to note that the replacement policy applies to damage incurred before or during delivery and does not cover damages caused post-receipt.

If you need to return an item for any reason other than it being customized or a diamond product, please contact our customer service team within the stipulated return window. Provide your order number and the reason for the return. Our team will guide you through the return process, including any necessary steps to prepare your item for return shipping.

We understand that sometimes an item may not fully meet your expectations. We offer exchanges on certain conditions. For diamond products, an exchange is available with a 25% restocking charge. If you wish to exchange an item, please contact our customer service team within the stipulated period to process an exchange. Note that the item must be in its original condition, and the restocking fee will be deducted from the exchange value.

In addition to customized orders, which are not returnable or exchangeable due to their personalized nature, certain other items may also be exempt from our return and exchange policy due to hygiene standards or other reasons. Please refer to our full return policy available on our website or contact customer service for more information on specific items. Note: Our goal is to ensure you are completely satisfied with your purchase. If you have any questions about our order and return policies or need assistance with a specific issue, our customer support team is here to help.