Refund policy

You have 14 days from the date of receiving your item to request a return. To ensure eligibility, the following conditions must be met:

Item Condition:
- The item must be new, unworn, and unused, with all original tags attached.
- It should be in its unopened, undamaged original packaging.
- Returns cannot be accepted for items showing signs of wear, damage, or missing packaging/tags.
Proof of Purchase:
- A valid receipt or proof of purchase (e.g., order confirmation email or invoice) must be provided.
Timeframe:
- The return request must be initiated within 14 days of receiving the item.

Contact Us:
- Email our customer service team at info@solitairemart.com within 14 days of receiving your order.
Provide Necessary Information:
- Include your order number, the item(s) you wish to return, and the reason for the return.
Approval and Instructions:
- Once approved, you will receive a return shipping label and detailed instructions.

Return Address:
SOLITAIREMART

INTERNATIONAL FINANCE CENTRE, 709,

VIP Road, Vesu, Surat, Gujarat 395007

Ensure the item is securely packaged to prevent damage during return shipping. Items sent without prior approval will not be accepted.

Domestic Returns:
- Return shipping fees may apply unless the return is due to an error or defect on our part.
International Returns:
- Customers outside India, including those in the European Union and the United States (California), may be responsible for return shipping costs unless the item is defective or an error was made by us.

If your item arrives damaged, defective, or incorrect, please follow these steps:

Notify Us Immediately:
- Email info@solitairemart.com within 48 hours of delivery.
Provide Evidence:
- Attach clear photographs of the damage or defect, along with a description of the issue.
Resolution:
- We will evaluate the problem and provide instructions for returning the item or offer an exchange/refund as appropriate.

Items damaged after use or worn items with new issues unrelated to the original purchase will not be accepted.

Certain items are non-returnable due to their nature or legal restrictions:

Customized Jewelry:
- Personalized or engraved pieces are unique and non-returnable.
Gemstone Jewelry:
- Natural gemstone jewelry, due to its distinct variations, is non-returnable.
Sale or Discounted Items:
- Items purchased on sale or with discounts cannot be returned unless defective.
Used Items:
- Items that are worn, used, or missing original tags/packaging are not eligible for return.

If you are unsure about your item’s eligibility for return, please email us at info@solitairemart.com for assistance.

To exchange an item:

Direct exchanges are not processed.

California Residents:
- Under California Consumer Protection Laws, most non-customized items can be returned within 14days, provided they are unused, in original packaging, and in saleable condition.
- Customized or personalized items are excluded.
EU Customers:
- Under the EU 14-day cooling-off period, most items can be returned within 14 days of receipt for any reason.
- Exclusions: Customized, personalized, or unsealed items (for hygiene reasons).

Approval:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Processing Time:
- Approved refunds will be processed to your original payment method within 10 business days.
- It may take additional time for the refund to appear in your bank account, depending on your financial institution.
Delayed Refunds:
- If you have not received your refund after 15 business days, please email us at info@solitairemart.com for assistance.

For questions or assistance with returns, refunds, or exchanges, please reach out to us:

We are committed to making your Solitairemart experience exceptional. Thank you for shopping with us.